Burdekin Community Association Client Rights and Responsibilities
Client Rights
- Safe and high quality care and services
- Be treated with dignity and respect
- Have my identity, culture and diversity valued and supported
- Live without abuse and neglect
- Be informed about my care and services in a way I understand
- Access all information about myself, including information about my rights, care and services
- Have control over, and make choices about, my care, personal and social life, including where choices involve personal risk
- Have control over, and to make decisions about, the personal aspects of my daily life, financial affairs and possessions
- My independence
- Be listened to and understood
- Have a person of my choice, including an aged care advocate, support me or speak on my behalf
- Complain free from reprisal, and to have my complaints dealt with fairly and promptly
- Personal privacy and to have my personal information protected
- Exercise my rights without it adversely affecting the way I am treated
Client Responsibilities
- Treat staff and volunteers with respect and courtesy
- Provide a safe work environment for staff and volunteers, help them to provide you with services safely and inform them if there are any potential hazards.
- Take responsibility for the results of any decisions, which you make with staff and volunteers about your services.